Education

James Madison University
Master of Arts in Technical and Scientific Communication
May 2006

James Madison University
Bachelor of Arts in English
May 2004


Experience

IBM
Design Research Lead        July 2015 - Present
Watson Education

Responsibilities

  • Manage design research for multiple projects across the organization

  • Collaborate with stakeholders to determine priorities and create effective research plans

  • Communicate research finding to leadership team

  • Conduct research with target users and external stakeholders

  • Provide direction to design team based on understanding of user needs

Rosetta Stone
Senior UX Researcher                     June 2013 - July 2015
UX Researcher (Product)                January 2011 - June 2013
UX Researcher (Labs)                      November 2006 - January 2011

Responsibilities

  • Managed user experience test efforts across teams throughout the product development cycle

  • Collected feedback to make critical decisions about products in all stages of development (design, prototype, implementation)

  • Collaborated with stakeholders on product teams to devise effective strategies for collecting feedback

  • Conducted in-house and remote research using a variety of technologies

  • Disseminated research results across the product organization


Speaker

IBM THINK 2018

UnboundEd Standards Institute 2018

UnboundEd Standards Institute 2017

Educause 2016

IBM Insight 2015