TOTALe

Product Description

A language learning product for beginners to learn fundamentals and acquire a base proficiency through immersion. It is available in 30 languages representing all major world regions. The product is available in web, CD, and mobile formats.

Tools

Computer            WebEx            Webcam              Recording Setup

Methods

Product Usability - Individual Interviews (Lab)                                                                                                                                                                  I evaluated the design and usability of the product in the early development phases. Participants used features of the product and provided feedback about the experience. Results were used to make improvements ahead of launch.

Longitudinal Study - Individual Interviews (Lab)                                                                                                                                                                 A set of participants returned on several occasions to gain progress in the product. The results were used to identify potential areas of improvement in the pedagogy and engagement.

Ongoing Evaluation - Individual Interviews (Remote)                                                                                                                                                        I spoke with customers who had been using the product for various amounts of time. We discussed the experience and potential areas of improvement. The results were used to identify new features and create backlog items for development.

Outcomes

  • We made changes to the product to improve usability and overall satisfaction based on user feedback.

  • We adjusted the pedagogy to ensure a comprehensive experience that makes sense to the learner.

  • We use ongoing evaluation to continually assess the satisfaction of the users and identify areas of improvement. New features and product fixes are added to the backlog of future development.